Refund and Returns Policy

Our Commitment

At Discover Downham Heritage Centre, we take pride in the quality of our publications, maps, and souvenirs. We want you to be completely satisfied with your purchase.

Digital Products

  • Unfortunately, digital downloads (e.g., PDFs, e-books) cannot be refunded once purchased, because they can be copied immediately after download.

  • If you experience a technical issue with a download, please contact us and we will do our best to resolve it promptly.

Physical Products

  • If you receive a damaged, faulty, or incorrect item, please contact us within 14 days of receiving your order at: sales.discoverdownham@outlook.com

  • We may ask for a photo of the product to assess the issue.

  • Once approved, we will either:

    • Replace the item at no extra cost, or

    • Issue a full refund.

General Returns

  • If you simply change your mind, please contact us within 14 days. We may accept returns of unused, undamaged items in their original packaging.

  • You will be responsible for the cost of returning the item, unless it was faulty or sent incorrectly.

  • Refunds for eligible items will be processed within 14 days of receiving the returned product.

Exchanges

  • We do not offer direct exchanges. If you wish to change an item, please request a return and place a new order.

How to Contact Us

If you need to return an item or request a refund, please contact:

Discover Downham Heritage Centre
Email: sales.discoverdownham@outlook.com
Phone: 01366 382677

Please include your order number and details about the issue to help us process your request quickly.

Notes

  • Refunds will be made using the same payment method used for the original purchase.

  • Shipping costs are non-refundable unless the item was faulty or sent incorrectly.

  • This policy does not affect your statutory rights under UK consumer law.